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Luis has literally said that he’s not going to invest more money into the tech side until the userbase grows. The problem is, the tech issues are likely causing people to not retain their membership after trial and possibly even not renew their subscriptions.
Also, it’s not just the stream issues, it’s the upload time for episodes that hosts have put effort into building a fanbase for. That’s a staffing issue. They really need to hire a view basic, boring interns that don’t need to do anything on air who will handle shit on time. Roles need to be made clear as well.